About Untangled Solutions
We envision ourselves as an extension of our clients’ company. A valuable resource for IT and compliance management whose value far outweighs cost. With that in mind, our goal is to remove the risk that technology brings into a medical practice while allowing the promised efficiencies. This endeavor requires a constant balancing act of security and access to make sure staff can accomplish what is required, but not always able to do what they want. Sometimes Facebook posts have to wait until the lunch break. And not with office equipment.
At its core, the team at Untangled Solutions strives each day to support and elevate you to a position where everything you need to accomplish today is available to you no matter where you are, without sacrificing the security of your organization, nor those that you provide care for.
Chris Johnson – Co-Founder and CEO
Chris Johnson is CEO and founder of Untangled Solutions, his motto, “We untangle healthcare technology” has catapulted his company on to the go to short list for healthcare providers across the United States. With more than fifteen years of experience in IT services and web development, he specializes in helping medical practices make strategic HIT decisions that improve how providers safely treat their patients, productively run their practice and profitably manage their business.
With dual comfort zones of knowing IT and delivering strategic counsel regarding how technology can maximize medical practice performance and ensure compliance, he provides invaluable expertise to his clients, proven by Untangled Solutions’ continuous growth.
A thought leader in his industry and a desire to “give back”, Chris is the current Chair for CompTIA’s IT Security Community, an active CompTIA Ambassador and is the former chairperson of the Healthcare IT Community.
Specialties: EMR/PM Integration, small provider workflow strategies, Regulatory Compliance, network architecture and security, emphasis on providing outsourced HIT and EHR solutions.
Joshua M Smith – Co-Founder and President
Business technology has been Joshua’s primary focus for 15+ years in both the private and public sector.
Exposed early to the security demands of the healthcare industry while helping to run the IT division for California’s OSHPD. He added to that experience in the private sector with the demanding support and communications needs running the US side of the IT department for an international apparel company.
Joshua has spoken at several national conferences and been interviewed on a range of topics revolving around technology in the modern office, including how best it fits into a medical practice. He was also involved in the development of CompTIA’s Healthcare IT Technician certification program.
While he isn’t answering two phones at the same time, he enjoys planning his next international excursion and trying to only be the second worst player on his rec sport teams. He is currently working on continuing his education in both business and healthcare IT via certification programs.
Currently reading/rereading: Traction, The Toyota Way, Ready Player One
This year’s goal(s): Create a cybersecurity education program for our clients’ staff.
Julien Giever – Service Manager and Marketing Strategist
Technology is the lifeblood of Julien, getting his first computer early on and learning to program and create on it. From there he followed a path that combined his love of computers and graphic arts, along with writing, eventually becoming a Publications Director. He has managed an e-commerce site for an online retail store, and also a template design site for web development. He spent many years as a supervisor in a large call center overseeing a team of Level 1 to Level 3 technicians, and working with administrators, to resolve client issues for their hosted web sites and servers. At Untangled Solutions Julien gets to use his skills as a Service Manager while also managing the Marketing and Digital Media fronts for the company.
Outside of work Julien enjoys following advances in artificial intelligence, robotics, futurism, neuroscience, and other esoteric subject matters. He has written one book and is currently writing another.
Favorite quote: “From one thing, know ten thousand things.” ― Miyamoto Musashi, The Book of Five Rings
Michael Robins – Network Project Engineer
Michael has been the Network Engineer for Untangled Solutions for over a year now and has successfully optimized the efficiency and stability of their clients Networking and Server Infrastructures. Prior to Untangled Solutions, he served for 5 years as Senior Network Consultant for another IT consulting firm where he not only provided exceptional IT support for a variety of clients, but also educated new consultants on technical skills and industry best practices. Michael started gaining his experience in the IT field while still attending high school. After high school he received his B.S. in Computer Science and B.S. in Information Technology from Graceland University in Lamoni, IA and has never stopped advancing since. He currently has his CCNA, Security+, and Network+ certifications and is working towards his CCNP.
Any time outside of work that Michael can find, he enjoys tinkering with electronics and ham radio or spending time outdoors riding ATVs with his wife and 2 children at their home in Iowa or visiting his family farm back in Missouri. He is a proud Eagle Scout and even served as Scoutmaster for his hometown troop. Before he moved to Iowa, Michael and his wife both served on the local volunteer fire department and he hopes to someday complete the Firefighter I and II training.
Upcoming plans include: obtaining his CCNP certification as well as VCP6 and eventually his CEH certification.
Charles Love – Director of Service Delivery
Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles’ role includes developing new and streamlined processes for all of Untangled Solutions’s offerings and solutions. Charles’ daily focus is the operational duties mostly revolving around back end systems that our customers use. These systems include our HelpDesk, NOC Services, RMM Tools, Billing Systems, Backup Systems, Cloud Farm, and various other customer facing cloud based products. In 2014 Charles was voted into the CompTIA Managed Services Executive Council. The goal of the Managed Services Community is to advance the managed IT services industry through the promotion of best practices, the development of tools and templates and the refining of educational tracks for other solution providers.
Charles has also been invited to be a speaker for many industry events. You can often find him at Managed Services Trade-shows participating on panels, or being involved in interactive sessions.
With a passion for customer support, you can count on Charles for caring about your infrastructure from the desktop to the cloud. Most people know Charles as the brains behind some of our latest technology solutions but what most people don’t know is that he moonlights as a Cub Scout Cub Master and a Boy Scouts Assistant Scout Master.